Refund Policy

We want any dealings with Dynamgreenai to feel straightforward and fair. This Refund Policy sets out how refunds work, in plain language, for any paid educational materials we may make available from time to time.

1. Scope of this policy

This policy applies to optional, paid educational materials offered through Dynamgreenai, should any be made available. Where a specific offer includes its own terms, those terms will be presented clearly at the point of purchase and read together with this policy.

2. Free content

The reading corners on this website are free to access. Because no payment is involved, refunds do not apply to the freely available notes and articles. This policy is relevant only where you have paid for an optional item.

3. Right of withdrawal

If you are a consumer in the European Union, you generally have a statutory right to withdraw from a purchase within fourteen (14) days, without giving a reason. The withdrawal period begins on the day the contract is concluded for digital materials, subject to the specific point about digital content below.

4. Digital materials and immediate access

For digital materials supplied immediately, the law allows the right of withdrawal to end once delivery has begun, provided you have given your prior express consent and acknowledged that you thereby lose the right of withdrawal. Where you have not yet accessed or downloaded the material, you may still request a refund within the withdrawal period described above.

5. How to request a refund

To request a refund, please contact us using the details at the foot of this page, or through our contact page. Kindly include the date of purchase, the item concerned, and the email address used. A clear statement that you wish to withdraw is sufficient; you do not need to explain your reasons.

6. Processing time

Once we receive and confirm an eligible request, we aim to process refunds without undue delay, and in any event within fourteen (14) days of accepting the request. We may withhold a refund until we have confirmed the relevant details, in line with applicable law.

7. Refund method

Refunds are issued using the same payment method you used for the original transaction, unless we expressly agree otherwise with you. You will not incur any fees as a result of receiving a refund.

8. Exceptions

Refunds may not be available where the withdrawal period has expired, where you have expressly consented to immediate access and acknowledged the loss of the withdrawal right, or where applicable law provides an exception. Any such limitation will be made clear before you complete a purchase.

9. Your statutory consumer rights

This policy does not affect your mandatory rights as a consumer under Dutch and European Union law. Where those rights provide greater protection than this policy, the statutory rights prevail. Nothing here is intended to limit any right you cannot lawfully waive.

10. Contact

For any question about refunds, please reach us at Damrak 77, 1012 LM Amsterdam, by telephone on +31 20 808 4600, or through the message handle inquiry@dynamgreenai.world. We are glad to help and will always try to find a fair outcome.